Customer Experience Champion

hace 1 día


Madrid, Madrid, España Cuckoo A tiempo completo

About Cuckoo: We're a broadband provider dedicated to delivering exceptional customer experiences. Our team is passionate about making a difference in people's lives, and we're seeking a Customer Care Specialist to join our dynamic team.

**Job Summary:**
We're looking for a talented individual who shares our commitment to excellence and is passionate about providing top-notch customer service. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive the best possible experience, from installation to ongoing support.

**Key Responsibilities:**
- Provide seamless customer interactions via phone, email, and live chat
- Own the customer experience, including installation management, customer care, and phone number porting requests
- Proactively manage customers' experiences, ensuring regular contact, realistic time frames, and managed expectations
- Assist in resolving issues such as loss of service and installation problems
- Identify potential advocate customers for case studies and feedback quotes
- Collaborate with internal teams for an efficient customer journey throughout

**What You'll Need:**
- Excellent communication and interpersonal skills
- Ability to work variable shift patterns, including late shifts and weekends (remotely)
- Strong problem-solving and conflict resolution skills
- Proficiency in CRM software and other tools
- Passion for delivering exceptional customer experiences

**Why Join Us:**
- Competitive salary of £25,000 - £30,000 per annum (dependent on experience)
- Hybrid-remote work arrangement, offering flexibility and work-life balance
- Opportunities for growth and professional development
- Collaborative and dynamic team environment

**Location:**
Our modern, spacious office is located in Exeter, but you'll also have the opportunity to work remotely. You'll be based in the South West region of England, but don't worry if you're not local – we offer flexible working arrangements that allow you to work from anywhere.



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