Food Waste Warrior and Customer Experience Champion

hace 4 días


Madrid, Madrid, España Too Good To Go A tiempo completo

At Too Good To Go, we envision a world where no food goes to waste. Our mission is ambitious - reduce global warming by 10% with a single change today. That's the impact of food waste on our climate crisis. We're on a journey to make this happen, and we invite you to join us.

We've made significant strides since 2016, connecting businesses with unsold food and consumers eager to buy at a discounted rate. Our app has grown into Europe's largest, with over 107 million users and more than 388 million meals saved. We're proud of what we've achieved, but this is just the beginning.

Job Description

We're seeking an exceptional Customer Experience Specialist to join our Global CX team in Madrid. As the face of our users and partners, you'll turn them into ambassadors by providing efficient and friendly customer care. Your mission will be to inspire and empower them to take action against food waste and join our movement.

This role requires full proficiency in Dutch and English (minimum C1 level). You'll be the main point of contact for our partners and customers, ensuring they receive outstanding customer service through email, chat, and phone. You'll also answer inquiries through various social media platforms and review sites.

Your responsibilities will include building and implementing processes to encourage sustainable behavior among our partners and consumers. You'll embody the philosophy and tone of our brand, collaborating closely with other teams to spot challenges early and enhance efficiency.

Requirements
  • You have experience in customer service.
  • You're fully proficient in Dutch and English.
  • You're willing to come to our office in Madrid 2 days per week.
  • You're a first-class communicator who can draw on your skills to set high standards.
  • You have experience working with CRM systems like Salesforce or Hubspot.
  • You're a team player who loves helping others, building positive relationships, and resolving conflicts.
  • You're detail-oriented and focused, even when handling repetitive tasks.

Working with us offers a rare opportunity to contribute to a social impact company certified as a B Corporation. You'll have the chance to wake up every day knowing you're making a difference.


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