Seller Engagement Associate With German, Compliance Specialist

hace 3 semanas

Barcelona, Barcelona, España Amazon Spain Services, S. L. A tiempo completo

At Amazon Spain Services, S. L., we strive to be a leader in customer-centricity, where people can find and discover virtually anything they want to buy online.

Sellers are a critical part of our ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.

We have over 2 million Selling Partners in 10 countries listing their products for sale on our Marketplaces.

We obsess over providing world-class support to Merchants selling on Amazon.

As EU authorities introduce new legislations regularly, sustainability is now a top priority.

This requires us to take the forefront on Selling Partners' compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and ultimately, taking action in the case of non-compliance.

The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Key Responsibilities:

  • Demonstrate effective, clear, and professional written and oral communication.
  • Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers' issues.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.

Working with Other Departments:

Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, as required to resolve Selling Partners' issues and questions.

A Day in the Life:

Your day will progress driving seller engagement to help selling partners identify their compliance needs and guiding them through new existing legislative requirements to ensure friction-free selling on Amazon platforms.

You will speak with Sellers in different countries via phone and email and use various internal tools.

You will also work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.

About the Team:

We are a team born in 2018.

We started our journey as a small team that has now grown into 6 regions.

Our core values are innovation, inclusion, and building others.

You will join a multi-cultural team located in sunny Barcelona.

We always work hard while being experts on 'Having fun'.

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