Seller Engagement Associate With German, Seller Engagement
hace 4 semanas
About the Role:
Seller Engagement Associate with German, Seller Engagement is a critical role in Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. As EU authorities introduce new legislations regularly, sustainability is now a top priority. This requires Amazon to take the forefront on Selling Partners' compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.
Responsibilities:
- Demonstrate effective, clear and professional written and oral communication.
- Provide prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.
About the Team:
We are a team born in 2018. We started our journey as a small team that has now grown into 6 regions. Our core values are innovation, inclusion and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard while being experts on "Having fun".
Requirements:
- Language: Fluent in German and English
- 6 + months experience within a customer service/contact center environment would be an advantage
- Demonstrated desire to expand skills into new areas
- Effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Computers & Internet savvy
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
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Barcelona, Barcelona, España Amazon A tiempo completoSeller Engagement Associate with German, Seller EngagementAmazon is seeking a highly skilled Seller Engagement Associate with German language skills to join our team in Barcelona. As a Seller Engagement Associate, you will play a critical role in supporting Amazon's Selling Partners in Europe, ensuring they meet all their sustainable compliance needs.Key...
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