Seller Engagement Associate With German, Seller Engagement
hace 4 semanas
About the Role:
Seller Engagement Associate with German, Seller Engagement is a critical role in Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.
We are seeking a highly motivated and organized individual to support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.
Key Responsibilities:
- Demonstrate effective, clear and professional written and oral communication.
- Provide prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.
- Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.
Working Hours:
Monday to Friday from 9AM to 5PM
Requirements:
- Fluent in German and English
- 6 + months experience within a customer service/contact center environment would be an advantage
- Demonstrated desire to expand skills into new areas
- Effective communication, composure, and professional attitude
- Exemplary performance record, particularly with regard to quality & productivity
- Computers & Internet savvy
- Process improvement awareness and experience
- Enthusiasm and strong self-motivation
- Strong prioritization and time management skills, with a high degree of flexibility
- Ability to embrace constant change with flexibility and good grace
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
About Amazon:
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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