Seller Engagement Associate With German, Seller Engagement

hace 4 semanas


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role:

Seller Engagement Associate with German, Seller Engagement is a critical role in Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.

We are seeking a highly motivated and organized individual to support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs.

Key Responsibilities:

  • Demonstrate effective, clear and professional written and oral communication.
  • Provide prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.
  • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions.

Working Hours:

Monday to Friday from 9AM to 5PM

Requirements:

  • Fluent in German and English
  • 6 + months experience within a customer service/contact center environment would be an advantage
  • Demonstrated desire to expand skills into new areas
  • Effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity
  • Computers & Internet savvy
  • Process improvement awareness and experience
  • Enthusiasm and strong self-motivation
  • Strong prioritization and time management skills, with a high degree of flexibility
  • Ability to embrace constant change with flexibility and good grace
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs

About Amazon:

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.



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