German Speaking Seller Engagement Specialist

hace 3 días


Barcelona, Barcelona, España Amazon A tiempo completo

About the Role

As a German Speaking Seller Engagement Specialist at Amazon, you will play a critical role in supporting our Selling Partners in meeting their sustainable compliance needs. This is a unique opportunity to join a dynamic team that is passionate about innovation, inclusion, and building others.

Key Responsibilities

• Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers' issues.
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.

A Day in the Life

Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction-free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback and suggest process improvements to continue raising the bar in seller experience.

About the Team

Our team is a multi-cultural team located in sunny Barcelona, representing more than 25 nationalities and 51% female talent. We are experts in 'Having fun' and always work hard to deliver world-class support to Merchants selling on Amazon. We are passionate about innovation, inclusion, and building others, and we are looking for someone who shares our values to join our team.



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