German Speaking Seller Engagement Specialist
hace 4 semanas
About the Role
As a German Speaking Seller Engagement Specialist, you will play a critical role in supporting Amazon Selling Partners in their journey to grow their businesses and sell across Europe. Your primary focus will be on ensuring compliance with sustainability regulations, providing expert guidance to sellers, and driving engagement to help them navigate the complexities of EU legislation.
Key Responsibilities
- Provide clear and professional communication to Amazon Selling Partners, addressing their compliance needs and guiding them through new and existing legislative requirements.
- Maintain high-quality performance metrics, including quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements to enhance the seller experience.
- Liaise with internal teams, such as Customer Service, Merchant Investigations, or Payments, to resolve seller issues and questions.
A Day in the Life
Your day will be filled with driving seller engagement, helping sellers identify their compliance needs, and guiding them through the complexities of EU legislation. You will work closely with sellers in different countries, using various internal tools to ensure friction-free selling on Amazon platforms. You will also collaborate with internal teams to support new projects and launches, capture feedback, and suggest process improvements to enhance the seller experience.
About the Team
You will join a dynamic and multi-cultural team located in sunny Barcelona, representing over 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. We work hard, but we also know how to have fun
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