Seller Engagement Specialist With German, Business Growth

hace 7 días


Barcelona, Barcelona, España Amazon Spain Services, S.L. A tiempo completo

**About the Role**

We are seeking a highly skilled Seller Engagement Specialist to join our team in Barcelona. As a key member of our Sustainability Operations team, you will play a critical role in supporting Amazon Selling Partners in their journey to grow their businesses and sell across Europe.

**Your Key Responsibilities**

  • Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers’ issues.
  • Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partners’ issues and questions.

**A Day in the Life**

Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new & existing legislative requirements to ensure friction-free selling on Amazon platforms. You will speak with Sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.

**About the Team**

We are a multi-cultural team located in sunny Barcelona, representing more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. You will join a team that is passionate about supporting Amazon Selling Partners and driving business growth.

**Requirements**

  • Proficiency (C1 level) in English and German.
  • Previous working experience within a customer service/contact center environment.
  • Computers & Internet skills, specifically in MS Office Excel.


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