Seller Engagement Associate with French Language Support
hace 1 semana
This role sits within the Engineeringuk Seller Engagement team, supporting the growth of Amazon Selling Partners across Europe. As a key member of the team, you will drive seller engagement to help partners identify their compliance needs and guide them through new and existing legislative requirements to ensure friction-free selling on Amazon platforms.
About the Role
Your day will be spent speaking with Sellers in different countries via phone and email, using various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience. You will provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of Sellers' issues. Additionally, you will demonstrate effective, clear, and professional written and oral communication and maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Key Responsibilities
- Demonstrate effective, clear, and professional written and oral communication to provide prompt and efficient service to Amazon Selling Partners
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions
Why Join Us?
We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. We always work hard but are also experts in 'Having fun'. You will join a multi-cultural team located in sunny Barcelona.
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