Seller Engagement Associate with German

hace 2 semanas


Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Seller Engagement Associate with German language proficiency to join our team at Amazon. As a key member of our Seller Engagement team, you will play a critical role in supporting Amazon Selling Partners in their journey to grow their businesses and sell across Europe.

Your primary responsibility will be to provide exceptional support to our Selling Partners, ensuring they meet all their sustainable compliance needs. This includes educating them on new and existing legislative requirements, guiding them through the process, and resolving any issues that may arise.

Key Responsibilities
  • Provide prompt and efficient service to Amazon Selling Partners, including the escalation of Sellers' issues as needed.
  • Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and suggesting improvements.
  • Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, to resolve Selling Partner's issues and questions.
About the Team

Our team is a dynamic and multicultural group of professionals, representing over 25 nationalities and 51% female talent. We are passionate about innovation, inclusion, and building others. As a member of our team, you will have the opportunity to work with various internal teams, support new projects and launches, and capture feedback to suggest process improvements.

We are committed to a diverse and inclusive workplace and are an equal opportunities employer. We believe that employing a diverse workforce is central to our success and make recruiting decisions based on your experience and skills.

Requirements
  • Proficiency in English and German (C1 level).
  • Previous working experience within a customer service/contact center environment.
  • Computers & Internet skills, specifically in MS Office Excel.
  • Other EU languages, such as Italian, French, or Spanish, would be an advantage.
  • Business acumen in areas of Global e-commerce and retail.
  • Good data analysis skill.
  • Effective communication, composure, and professional attitude.
  • Process improvement awareness and experience.
  • Strong prioritization and time management skills, with a high degree of flexibility.


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