Italian Seller Engagement Specialist
hace 4 semanas
About the Role
As an Italian Seller Engagement Specialist at Engineeringuk, you will play a critical part in supporting Amazon Selling Partners on their journey to grow their businesses and sell across Europe. Your primary focus will be on ensuring that sellers meet all their sustainable compliance needs, while also driving seller engagement to help them identify their compliance needs and navigate new and existing legislative requirements.
Key Responsibilities
• Demonstrate effective, clear, and professional written and oral communication
• Provide prompt and efficient service to Amazon Selling Partners, including the appropriate escalation of sellers' issues
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partners' issues and questions
A Day in the Life
Your day will be filled with driving seller engagement to help selling partners identify their compliance needs and guiding them through new and existing legislative requirements to ensure friction-free selling on Amazon platforms. You will communicate with sellers in different countries via phone and email and use various internal tools. You will also work with various internal teams to support new projects and launches, capture feedback, and suggest process improvements to continue raising the bar in seller experience.
About the Team
We are a team born in 2018, with a diverse group of over 300 team members in 6 regions, representing more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. You will join a multi-cultural team located in sunny Barcelona, where we work hard but also prioritize having fun.
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