Community Engagement Specialist

hace 3 días

Barcelona, Barcelona, España Engineeringuk A tiempo completo

Job Title: Community Engagement Specialist

Job Summary:

We are seeking a highly skilled Community Engagement Specialist to join our team at Engineeringuk. As a Community Engagement Specialist, you will be responsible for moderating our Seller Forums, providing effective channels for multi-directional engagement with Amazon Selling Partners, and fostering an active and helpful community and information exchange among them.

Key Responsibilities:

  • Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.
  • Recognize risk and public nature of the social support contacts.
  • Work diligently to restore a positive experience with each individual Seller.
  • Actively track customer pain points to identify possible solutions.
  • Creatively and proactively assist sellers through multiple contact channels within given guidelines.
  • Audit the quality and accuracy of forum replies from community users and super users.
  • Identify and analyze issues, patterns and trends in seller requests.
  • Escalate Systemic Issues and follow up according to the Forum Moderation Guidelines.
  • Identify sensitive issues and collaborate with the appropriate stakeholders to create a response.
  • Regularly report on insights gained from community moderation.

Requirements:

  • Must be able to work and communicate in both Japanese and English (Proficient Level).
  • Knowledge of Microsoft Office products and applications.
  • Bachelor's degree or two years equivalent work experience.
  • Able to work independently, be self-motivated, and flexible in approaching responsibilities and change.
  • Excellent organizational and time management skills.
  • Demonstrated ability to dive deep to understand the customer, product, and business.
  • Strong written and verbal communication skills.

About Us:

Engineeringuk is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for us.

  • Community Engagement Specialist

    hace 3 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    About the Role:We are seeking a highly skilled Community Engagement Specialist to join our team at Amazon. As a Community Engagement Specialist, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor our community of users and respond to posts or...

  • Community Engagement Specialist

    hace 7 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistAt Amazon, we're committed to delivering a delightful end-to-end experience for our selling partners. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with selling partners in Amazon's Seller Forums and beyond.Key responsibilities include:Monitoring forum answers and...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistAt Mygwork, we're committed to creating a welcoming and inclusive environment for our LGBTQ+ community. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistAt Mygwork, we're committed to creating a welcoming and inclusive environment for our LGBTQ+ community. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond...

  • Community Engagement Specialist

    hace 1 semana

    Barcelona, Barcelona, España Stayforlong A tiempo completo

    About the RoleWe are seeking a highly motivated and creative Community Engagement Specialist to join our team at Stayforlong. As a key member of our marketing team, you will be responsible for developing and implementing strategies to grow and engage our online community.As a Community Engagement Specialist, you will work closely with our customer experience...

  • Community Engagement Specialist

    hace 3 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistThe Selling Partner Experience (SPX) organization at Amazon is seeking a highly motivated and entrepreneurial Community Engagement Specialist to join our team. This role will play a critical part in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.As a Community Engagement...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistAt Mygwork, we're committed to creating a workplace where everyone can thrive. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon to...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    Community Engagement SpecialistAt Amazon Spain Services, S.L.U. - B76, we are seeking a highly motivated and entrepreneurial Community Engagement Specialist to join our team. As a key member of our Selling Partner Communities (SPC) team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistAt Mygwork, we're committed to creating a workplace where everyone can thrive. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon to...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    Community Engagement SpecialistAt Amazon Spain Services, S.L.U. - B76, we are seeking a highly motivated and entrepreneurial Community Engagement Specialist to join our team. As a key member of our Selling Partner Communities (SPC) team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums...

  • Community Engagement Specialist

    hace 7 días

    Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    Community Engagement SpecialistWe are seeking a highly motivated Community Engagement Specialist to join our team at Amazon Spain Services, S.L.U. - B76. As a key member of our Selling Partner Communities team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Your primary...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    Community Engagement SpecialistAmazon Spain Services, S.L.U. - B76 is seeking a highly motivated and entrepreneurial Community Engagement Specialist to join our team. As a key member of our Selling Partner Communities (SPC) team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

    Community Engagement SpecialistAmazon Spain Services, S.L.U. - B76 is seeking a highly motivated and entrepreneurial Community Engagement Specialist to join our team. As a key member of our Selling Partner Communities (SPC) team, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and...

  • Community Engagement Specialist

    hace 7 días

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the RoleWe are seeking a highly motivated and organized Community Engagement Specialist to join our team. As a Community Engagement Specialist, you will be responsible for moderating our Seller Forums, providing effective channels for multi-directional engagement with Amazon, and fostering an active and helpful community and information exchange among...

  • Community Engagement Specialist

    hace 3 días

    Barcelona, Barcelona, España Itnig A tiempo completo

    We're seeking a Community Engagement Specialist to help elevate our brand and community engagement at Itnig. You'll play a key role in promoting and contributing to the entrepreneurial ecosystem we're passionate about.The RoleYou will support and grow various aspects of our business, including coworking, events, podcasts, and community outreach. Your...

  • Community Engagement Specialist

    hace 3 días

    Barcelona, Barcelona, España Engineeringuk A tiempo completo

    About the Role:We are seeking a highly skilled Community Engagement Specialist to join our team at Engineeringuk. As a Community Engagement Specialist, you will play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon...

  • Community Engagement Strategist

    hace 1 semana

    Barcelona, Barcelona, España Giveth A tiempo completo

    Community Growth and Engagement SpecialistGiveth is a community focused on building the future of giving using blockchain technology. We're seeking a passionate and dynamic individual to join our team as a Community Growth and Engagement Specialist.Key Responsibilities:Strategize and execute outreach efforts to onboard big projects and NGOs onto the Giveth...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistJoin Amazon's Selling Partner Communities team and play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.Recognize risk and...

  • Community Engagement Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Mygwork A tiempo completo

    Community Engagement SpecialistJoin Amazon's Selling Partner Communities team and play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.Key Responsibilities:Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.Recognize risk and...

  • Community Engagement Specialist

    hace 7 días

    Barcelona, Barcelona, España Mygwork A tiempo completo

    We are seeking a highly motivated and entrepreneurial Community Engagement Specialist to play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.This individual will be the face and voice of Amazon to Selling Partners through moderating our Seller Forums, monitoring our community of users,...