Community Engagement Specialist

hace 2 semanas


Barcelona, Barcelona, España Mygwork A tiempo completo
Community Engagement Specialist

At Mygwork, we're committed to creating a workplace where everyone can thrive. As a Community Engagement Specialist, you'll play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.

Key Responsibilities:
  • Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.
  • Recognize risk and public nature of the social support contacts.
  • Work diligently to restore a positive experience with each individual Seller.
  • Actively track customer pain points to identify possible solutions.
  • Creatively and proactively assist sellers through multiple contact channels within given guidelines.
  • Audit the quality and accuracy of forum replies from community users and super users.

We're looking for an entrepreneurial and passionate individual who wants to make a direct impact on Selling Partners' experience with Amazon. If you're a strong communicator, a problem-solver, and a team player, we'd love to hear from you.

About the Role:

This is a unique opportunity to work with a diverse group of Selling Partners and help drive their success. You'll be the face and voice of Amazon to Selling Partners through moderating our Seller Forums. You'll have the chance to work on a wide range of topics, from customer service to product listings.

We're an inclusive employer and a member of Mygwork, the largest global platform for the LGBTQ+ business community. We're committed to creating a workplace where everyone can thrive.



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