Community Engagement Specialist
hace 2 semanas
Join Amazon's Selling Partner Communities team and play a critical role in shaping our community engagement efforts with Selling Partners in Amazon's Seller Forums and beyond.
Key Responsibilities:- Monitor forum answers and respond on behalf of Amazon to posts or comments that didn't receive an accurate answer.
- Recognize risk and public nature of the social support contacts.
- Work diligently to restore a positive experience with each individual Seller.
- Actively track customer pain points to identify possible solutions.
- Creatively and proactively assist sellers through multiple contact channels within given guidelines.
- Must be able to work and communicate in both Japanese and English (Proficient Level).
- Knowledge of Microsoft Office products and applications.
- Bachelor's degree or two years equivalent work experience.
- Able to work independently, be self-motivated, and flexible in approaching responsibilities and change.
- Excellent organizational and time management skills.
- Experience working in online community management, PR, forums, social media, with small businesses, or with Amazon Selling Partners.
- Experienced in handling complicated escalations with executive visibility.
- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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