German Customer Support and Sales Advisor
hace 6 días
Patrique Mercier Recruitment is seeking a qualified candidate for the role of German Customer Support and Sales Advisor. This position is essential in delivering outstanding customer service and enhancing sales for our German-speaking clientele.
As a German Customer Support and Sales Advisor, your primary duties will include managing customer inquiries, addressing concerns, providing detailed product insights, and playing a vital role in meeting sales objectives.
Being part of our organization offers you a collaborative and vibrant work atmosphere where you can enhance your customer service and sales expertise.
Key Responsibilities- Delivering exceptional customer service and sales support to German-speaking clients
- Managing customer inquiries through various communication methods
- Resolving customer issues and complaints efficiently and courteously
- Offering product information, suggestions, and assistance with order processing
- Promoting and cross-promoting products to optimize sales potential
- Accurately recording customer interactions and transactions
- Working with cross-departmental teams to ensure customer satisfaction
- Keeping abreast of product knowledge, promotions, and sales strategies
- Meeting sales goals and key performance indicators (KPIs)
Qualifications
- Fluency in both German and English, written and spoken
- Previous experience in customer service and/or sales roles
- Outstanding communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to effectively manage customer inquiries and complaints
- Goal-driven and eager to meet sales objectives
- Proficient in utilizing computer systems and customer support software
- Ability to thrive in a team-oriented environment
- Positive mindset and willingness to learn
- Flexibility to work various shifts, including weekends
Benefits Offered
- Comprehensive Private Health Insurance
- Remote Work Opportunities (where applicable)
- Training and Development Programs
- Performance-Based Bonuses
- Competitive Salary
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