German Customer Support and Sales Advisor

hace 6 días


Barcelona, Barcelona, España Patrique Mercier Recruitment A tiempo completo

Patrique Mercier Recruitment is seeking a qualified candidate for the role of German Customer Support and Sales Advisor. This position is essential in delivering outstanding customer service and enhancing sales for our German-speaking clientele.

As a German Customer Support and Sales Advisor, your primary duties will include managing customer inquiries, addressing concerns, providing detailed product insights, and playing a vital role in meeting sales objectives.

Being part of our organization offers you a collaborative and vibrant work atmosphere where you can enhance your customer service and sales expertise.

Key Responsibilities
  • Delivering exceptional customer service and sales support to German-speaking clients
  • Managing customer inquiries through various communication methods
  • Resolving customer issues and complaints efficiently and courteously
  • Offering product information, suggestions, and assistance with order processing
  • Promoting and cross-promoting products to optimize sales potential
  • Accurately recording customer interactions and transactions
  • Working with cross-departmental teams to ensure customer satisfaction
  • Keeping abreast of product knowledge, promotions, and sales strategies
  • Meeting sales goals and key performance indicators (KPIs)

Qualifications

  • Fluency in both German and English, written and spoken
  • Previous experience in customer service and/or sales roles
  • Outstanding communication and interpersonal skills
  • Strong problem-solving and negotiation skills
  • Ability to effectively manage customer inquiries and complaints
  • Goal-driven and eager to meet sales objectives
  • Proficient in utilizing computer systems and customer support software
  • Ability to thrive in a team-oriented environment
  • Positive mindset and willingness to learn
  • Flexibility to work various shifts, including weekends

Benefits Offered

  • Comprehensive Private Health Insurance
  • Remote Work Opportunities (where applicable)
  • Training and Development Programs
  • Performance-Based Bonuses
  • Competitive Salary


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