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German Customer Support and Sales Specialist
hace 3 meses
At Jobs Europe AB, we are redefining the customer experience landscape by leveraging technology to create transformative journeys for our employees and clients alike. Our global team is dedicated to fostering exceptional relationships, and we are equally committed to nurturing career paths that lead to greater opportunities and brighter futures. Whether you are embarking on your professional journey or seeking a new direction, we have a place for you to grow your skills and knowledge, helping you achieve your aspirations. Become part of a vibrant community of passionate innovators.
Key ResponsibilitiesWhy Work With Us
If you are passionate about delivering unforgettable experiences, we invite you to explore opportunities with us at Jobs Europe AB, where you will collaborate with dynamic individuals who strive to make every day enjoyable.
We are currently seeking a German-speaking Customer Support and Sales Specialist to engage with exciting projects involving renowned brands across various sectors, including technology, finance, travel, fashion, healthcare, and more.
Your Role
As a Customer Support and Sales Specialist, your responsibilities will include:
- Managing inbound communications (calls, emails, chats) related to customer post-sales inquiries.
- Providing prompt and effective responses to incoming requests.
- Making outbound calls as needed to resolve customer issues and liaise with internal departments.
- Generating quotes and pursuing cross-selling and upselling opportunities with a proactive service mindset.
- Maintaining up-to-date knowledge of the product portfolio and post-sales processes.
- Overseeing customer post-sales tasks, including order cancellations, claims management, order tracking, refund requests, and escalations, utilizing various tools such as CRM systems.
We Are Looking For Candidates Who:
- Are native or proficient in German and possess an advanced level of English.
- Exhibit strong communication abilities.
- Have familiarity with sales techniques (e.g., upselling, objection handling).
- Are customer-focused and motivated to excel in sales, with a results-oriented mindset.
- Possess IT knowledge and a solid understanding of technical concepts.
- Have at least one year of relevant experience.
- Demonstrate a genuine interest in IT products and applications.
- Have the ability to actively listen to customer needs.
- Can effectively qualify customer inquiries to ensure a thorough understanding of their requirements.
What We Offer
You will receive comprehensive training and ongoing support from your managers and colleagues. You will have the opportunity to learn new processes, enhance your language and communication skills, and work within a digital environment utilizing some of the most innovative technologies available.
The skills you acquire with us will make you a valuable asset to our team and beyond.
Your Benefits Include:
- Full-time employment, 39 hours per week.
- Competitive salary with performance-based bonuses.
- Comprehensive training on company policies and project specifics.
- Career development programs and specialized training courses.
Not Every Requirement Met? We are committed to fostering a diverse, inclusive, and authentic workplace where everyone can grow and develop professionally. If you feel you do not meet every qualification listed, we encourage you to apply regardless. We will strive to match you with the right opportunity, whether it is this position or a future role.
