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German Sales and Customer Support Specialist
hace 3 meses
Company Overview:
Teleperformance is a global leader in customer experience management and business process outsourcing for contact centers. Our workforce comprises thousands of professionals fluent in over 265 dialects and languages, operating across various sectors worldwide.
Role Purpose:
As a German Sales and Customer Support Specialist, you will serve as the brand ambassador, ensuring an exceptional customer journey from initial contact through to successful sales completion. Your efforts will significantly influence the overall business success.
Key Responsibilities:
- Conduct insightful consultations and sales discussions with pre-qualified leads provided by the marketing team.
- Manage pre-sales processes while ensuring a positive experience for prospective clients.
- Execute sales processes with a primary focus on client satisfaction.
Requirements:
- Proven experience in presales, sales, and customer service within a multi-channel environment.
- Exceptional communication skills, both verbal and written.
- Proficiency in German at C2 level.
- High self-motivation to meet and exceed company targets.
- Customer-centric approach with strong problem-solving abilities.
- Attention to detail with a focus on sales and client engagement.
- Initiative and creativity in supporting team objectives.
What We Offer:
- A temporary contract with a 38.5-hour workweek, covering shifts from Monday to Sunday between 8 AM and 8 PM.
- Competitive salary of €21,920 gross per year, plus potential target bonuses of up to €1,800 gross per year.
- Employment with the world's largest provider of contact center services.
- A vibrant work environment with supportive colleagues, social activities, and opportunities for personal growth.
- A dynamic business casual atmosphere, fostering collaboration among a diverse team.
