German Sales and Customer Support Expert
hace 4 semanas
Company Overview:
Teleperformance is a global leader in customer experience management and business process outsourcing for contact centers. Our organization employs thousands of professionals who communicate in over 265 dialects and languages across 88 countries, serving various business sectors worldwide.
Role Purpose:
As a German Sales and Customer Support Expert, you will act as the brand ambassador, ensuring an exceptional customer journey and satisfaction from initial contact through to successful sales closure. Your role will significantly influence the business by fostering a positive customer experience in a target-driven environment.
Key Responsibilities:
- Conduct insightful consultations and sales discussions with pre-qualified customer leads provided by the marketing team.
- Manage pre-sales processes while ensuring a positive experience for prospective clients.
- Execute sales processes with a strong focus on client satisfaction.
Requirements:
- Proven experience in presales, sales, and customer service within a multi-channel environment.
- Exceptional communication skills, both verbal and written.
- Proficiency in German at C2 level.
- High self-motivation to meet and exceed company targets.
- Customer-centric mindset with strong problem-solving abilities.
- Attention to detail, sales affinity, and a proactive approach to support the team in developing creative solutions.
Benefits:
- 38.5 hours per week temporary contract, with shifts scheduled between 8 AM and 8 PM, Monday to Sunday.
- Competitive salary of €21,920 gross/year, plus potential target bonuses of up to €1,800 gross/year.
- Employment with the world's largest provider of contact center services.
- A dynamic work environment that promotes personal development and social interactions among colleagues.
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