German Customer Support and Sales Representative

hace 4 semanas


Barcelona, Barcelona, España Patrique Mercier Recruitment A tiempo completo

Patrique Mercier Recruitment is actively seeking candidates for the role of German Customer Support and Sales Representative. This position is crucial in delivering outstanding customer service and driving sales for our German-speaking clientele.

As a German Customer Support and Sales Representative, your duties will include managing customer inquiries, addressing concerns, offering product insights and recommendations, and playing a vital role in meeting sales objectives.

Being part of our organization means entering a collaborative and vibrant work atmosphere where you can enhance your customer service and sales expertise.

Key Responsibilities
  • Delivering exceptional customer support and sales assistance to German-speaking clients
  • Managing customer inquiries through multiple communication channels
  • Resolving customer issues and complaints efficiently and courteously
  • Providing product information, suggestions, and support with order processing
  • Encouraging upselling and cross-selling to optimize sales potential
  • Documenting customer interactions and transactions accurately
  • Working alongside cross-functional teams to ensure customer satisfaction
  • Keeping abreast of product knowledge, promotions, and sales strategies
  • Meeting sales targets and key performance indicators (KPIs)

Qualifications

  • Fluency in German and English, both written and verbal
  • Previous experience in customer service and/or sales roles
  • Strong communication and interpersonal skills
  • Excellent problem-solving and negotiation skills
  • Ability to manage customer inquiries and complaints effectively
  • Goal-driven and motivated to reach sales targets
  • Proficient in using computer systems and customer support software
  • Ability to thrive in a team-oriented environment
  • Positive demeanor and willingness to learn
  • Flexibility to work in shifts, including weekends

Benefits Offered

  • Private Health Insurance
  • Remote Work Opportunities (if applicable)
  • Training and Development Programs
  • Performance-Based Bonuses
  • Competitive Salary


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