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German Customer Support and Sales Representative
hace 2 meses
Patrique Mercier Recruitment is seeking a qualified candidate for the role of German Customer Support and Sales Representative. This position is crucial for delivering outstanding customer service and enhancing sales for our German-speaking clientele.
As a German Customer Support and Sales Representative, your primary duties will include addressing customer inquiries, resolving issues, offering product insights and recommendations, and aiding in the achievement of sales objectives.
Being part of our organization means engaging in a collaborative and vibrant work atmosphere where you can enhance your customer service and sales expertise.
Key Responsibilities- Delivering exceptional customer support and sales assistance to German-speaking clients
- Managing customer inquiries through multiple communication channels
- Promptly and professionally addressing customer issues and complaints
- Providing detailed product information, recommendations, and support with order management
- Maximizing sales opportunities through upselling and cross-selling
- Accurately recording customer interactions and transactions
- Collaborating with various teams to ensure customer satisfaction
- Keeping abreast of product knowledge, promotions, and sales strategies
- Meeting sales targets and key performance indicators (KPIs)
Qualifications
- Fluency in both German and English, written and spoken
- Previous experience in customer service and/or sales roles
- Outstanding communication and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to effectively manage customer inquiries and complaints
- Goal-oriented with a drive to meet sales targets
- Proficient in using computer systems and customer support software
- Ability to thrive in a team-oriented environment
- Positive demeanor and willingness to learn
- Flexibility to work in shifts, including weekends
Perks
- Private Health Insurance
- Remote Work Opportunities (if applicable)
- Training and Development Programs
- Performance-Based Bonuses
- Competitive Salary
