Sales Operations and Customer Service Team Lead

hace 1 día

Alcobendas, Madrid, España VELUX Group A tiempo completo
{"title": "Sales Operations and Customer Service Team Lead", "content": "

In the VELUX Group, we strive to create a world of opportunities for our employees. As a Sales Operations and Customer Service Team Lead, you will play a vital role in ensuring customer satisfaction and team success.

Your primary focus will be on achieving customer satisfaction, resolving issues efficiently, and fostering long-term customer loyalty.

Your Key Responsibilities

  1. Team Management: Coordinate and develop teams to optimize customer service, performance, and customer-centric working environment.
  2. Customer Support: Handle inbound homeowner and dealer inquiries, ensuring consistent, high-quality support aligned with company goals.
  3. Process Improvement: Evaluate and optimize processes, implementing best practices for efficiency and customer satisfaction.
  4. Data Analysis: Deliver insights from customer feedback to inform decision-making and ensure continuous improvement.
  5. Communication: Collaborate cross-functionally to relay customer feedback, team performance, and ensure transparency with management.
  6. Compliance and Safety: Ensure adherence to laws and regulations, maintaining a secure working environment.

Your Qualifications

  1. Demonstrate a significant commitment to prioritizing customer satisfaction.
  2. Possess robust leadership skills and effective team management abilities.
  3. Have advanced communication and interpersonal skills.
  4. Showcase adeptness in problem-solving and making sound decisions.
  5. Have proficiency in analytical thinking and data analysis.
  6. Demonstrate flexibility and expertise in managing change effectively.
  7. Have at least fundamental skills in using ERP / CRM / Reporting tools.
  8. Possess good knowledge and proficiency in MS Office applications.
  9. English language for clear communication in a global context.

Your Opportunities

You will be part of an international company where commitment and mutual respect are among our core values. Teamwork and commitment are essential to the way we work. We believe in empowering people, and we support this through delegating responsibility and investing in people who want to make a difference.

We work as one team to achieve our targets, and we need your good spirit and commitment to meet our goals.

", "lang_code": "en-US"}

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