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Sales Operations and Customer Service Team Supervisor
hace 2 meses
At VELUX Group, we present a multitude of opportunities and the potential to shape a brighter future. As leaders in the sustainable indoor living sector, we empower individuals who inhabit, work, and engage under our roofs to transform their environments, promoting a healthier lifestyle enriched with natural light and fresh air.
VELUX Group is a globally recognized, family-owned enterprise with solid financial foundations, dedicated to making a genuine impact by reinvesting in our communities, employees, and the environment through our various foundations. Our core values, including 'courage' and 'mutual respect', guide our daily actions and our contributions to society.
Are you an inspiring leader passionate about enhancing customer experiences? As the Sales Operations and Customer Service Manager, you will play a crucial role in ensuring customer satisfaction and driving team success.
In this position, you will manage two essential functions: addressing homeowner inquiries and overseeing dealer inquiries throughout the (pre-)order to cash flow process. Your main objective will be to ensure customer satisfaction, efficiently resolve issues, and cultivate long-term customer loyalty.
Your primary responsibilities include:
Team Leadership: Organize and nurture teams to enhance customer service, performance, and foster a customer-focused and open work environment.Customer Assistance: Manage incoming inquiries from homeowners and dealers, ensuring consistent, high-quality support that aligns with corporate objectives.
Process Enhancement: Assess and refine processes, applying best practices to boost efficiency and customer satisfaction.
Data Insights: Analyze customer feedback to provide insights that inform decision-making and promote continuous improvement.
Cross-Functional Communication: Collaborate with various departments to share customer feedback, team performance, and maintain transparency with management.
Regulatory Compliance: Ensure compliance with relevant laws and regulations, maintaining a safe working environment.
Your qualifications should include:
A strong commitment to prioritizing customer satisfaction. Proven leadership capabilities and effective team management skills. Advanced communication and interpersonal abilities. Strong problem-solving skills and sound decision-making capabilities. Proficiency in analytical thinking and data interpretation. Flexibility and expertise in managing change effectively. Basic skills in utilizing ERP/CRM/Reporting tools. Competence in MS Office applications. Proficiency in English for effective communication in a global context.Your opportunities:
As part of an international organization, you will find that commitment and mutual respect are fundamental to our values. Teamwork and dedication are essential to our operations. We believe in empowering individuals and support this through delegating responsibilities and investing in those who aspire to make a meaningful impact. We work collaboratively to achieve our objectives, and your positive attitude and commitment will be vital in reaching our goals.
