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Sales Operations and Customer Service Team Leader
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At VELUX Group, we provide a platform for growth and the opportunity to shape a sustainable future. As a leader in the indoor living sector, we empower individuals to enhance their environments, promoting healthier lifestyles through increased daylight and fresh air.
VELUX Group is a globally recognized, family-owned enterprise with a solid financial foundation. Each year, we make a meaningful impact by reinvesting in our communities, employees, and the environment through our charitable foundations.
Our core values, including 'courage' and 'mutual respect', guide our daily actions and our contributions to society.
Are you an inspiring leader with a passion for delivering exceptional customer experiences? As the Sales Operations and Customer Service Team Leader, you will play a crucial role in driving customer satisfaction and ensuring the success of your team.
In this role, you will manage two essential functions: addressing homeowner inquiries and overseeing dealer inquiries related to the order-to-cash process. Your main objective will be to enhance customer satisfaction, resolve issues promptly, and cultivate lasting customer loyalty.
Your primary responsibilities include:
Team Leadership: Organize and develop teams to maximize customer service effectiveness, performance, and create a customer-focused and open work environment.Customer Assistance: Manage incoming inquiries from homeowners and dealers, ensuring high-quality support that aligns with company objectives.
Process Enhancement: Assess and refine processes, implementing best practices to boost efficiency and customer satisfaction.
Data Insights: Analyze customer feedback to provide insights that inform strategic decisions and promote continuous improvement.
Collaboration: Work cross-departmentally to communicate customer feedback, team performance, and maintain transparency with management.
Regulatory Compliance: Ensure compliance with relevant laws and regulations, fostering a safe working environment.
Your qualifications should include:
A strong commitment to prioritizing customer satisfaction.Proven leadership capabilities and effective team management skills.Excellent communication and interpersonal abilities.Strong problem-solving skills and sound decision-making capabilities.Proficiency in analytical thinking and data interpretation.Flexibility and expertise in managing change effectively.Basic knowledge of ERP/CRM/Reporting tools.Competence in MS Office applications.Fluency in English for effective communication in a global environment.Your potential:
By joining our international organization, you will be part of a culture that values commitment and mutual respect. We believe in empowering our employees, supporting them through delegated responsibilities, and investing in those who aspire to make a difference. Working collaboratively as one team, we strive to achieve our objectives, and we value your enthusiasm and dedication in reaching our goals.
