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Sales Operations and Customer Service Team Leader
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At VELUX Group, we provide a plethora of opportunities for you to shape a promising future. As a leader in the sustainable indoor living sector, we empower individuals who inhabit, work, and engage under our roofs to transform their environments, enhancing their daily lives with increased daylight and fresh air.
As a family-owned global enterprise with solid financial foundations, we are committed to making a tangible impact each year by reinvesting in our communities, employees, and the planet through our charitable foundations. Our core values, including 'courage' and 'mutual respect', guide our daily actions and our contributions to society.
Are you an inspiring leader passionate about delivering exceptional customer experiences? As the Sales Operations and Customer Service Team Leader, you will play a crucial role in driving customer satisfaction and ensuring the success of your team.
In this role, you will manage two essential functions: addressing homeowner inquiries and overseeing dealer inquiries related to the (pre-)order to cash flow process. Your main objective will be to enhance customer satisfaction, efficiently resolve issues, and cultivate lasting customer loyalty.
Your key responsibilities include:
Team Leadership: Guide and develop teams to enhance customer service, performance, and foster a customer-centric and collaborative work environment.Customer Assistance: Manage incoming inquiries from homeowners and dealers, ensuring high-quality support that aligns with company objectives.
Process Enhancement: Assess and refine processes, implementing best practices to boost efficiency and customer satisfaction.
Data Insights: Analyze customer feedback to provide insights that inform decision-making and drive continuous improvement.
Effective Communication: Work collaboratively across departments to share customer feedback, team performance, and maintain transparency with management.
Regulatory Compliance: Ensure compliance with relevant laws and regulations, fostering a safe working environment.
Your qualifications should include:
A strong commitment to prioritizing customer satisfaction.Proven leadership capabilities and effective team management skills.Excellent communication and interpersonal abilities.Strong problem-solving skills and sound decision-making capabilities.Proficiency in analytical thinking and data interpretation.Adaptability and expertise in managing change effectively.Basic knowledge of ERP/CRM/Reporting tools.Proficiency in MS Office applications.Fluency in English for effective communication in a global context.Your opportunities:
As part of an international organization, you will find that commitment and mutual respect are integral to our core values. Teamwork and dedication are vital to our operations. We believe in empowering individuals, supporting this through the delegation of responsibilities and investing in those who aspire to make a meaningful impact. Together, we strive to achieve our objectives, and we value your positive spirit and commitment in reaching our goals.
