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Customer Service Representative with Dutch
hace 2 meses
Job Summary
MSX International is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Madrid. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services.
Key Responsibilities
- Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Promote positive relationships with clients and encourage referrals.
Requirements
- Excellent communication skills, both verbal and written.
- Bilingual or native in Dutch.
- Strong interpersonal skills and the ability to build rapport with customers.
- Detail-oriented and organized.
- Proficient in using customer relationship management (CRM) software.
- Prior experience in customer service, sales or related fields is a plus.
What We Offer
- Part of a great team of professionals in an internationally consolidated company.
- Global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
- Flexible remuneration plan.
- Internal training plan.
- Additional incentives for employees referral programs, internal trainers, new business opportunities.
