Customer Service Representative with Dutch Language Skills
hace 3 semanas
Role Overview
MSX International is seeking a Customer Service Representative with Dutch language skills to join our team in Madrid. As a key member of our customer service team, you will be responsible for providing exceptional customer experience through follow-up calls, addressing concerns, and gathering feedback.
Key Responsibilities
- Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
- Address any concerns, questions, or issues raised by customers during the follow-up call.
- Gather feedback on the overall customer experience and identify areas for improvement.
- Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
- Maintain accurate records of follow-up activities and customer interactions.
- Upsell additional services or products based on customer needs.
- Promote positive relationships with clients and encourage referrals.
Requirements
- Excellent communication skills, both verbal and written.
- Bilingual or native in Dutch.
- Strong interpersonal skills and the ability to build rapport with customers.
- Detail-oriented and organized.
- Proficient in using customer relationship management (CRM) software.
- Prior experience in customer service, sales, or related fields is a plus.
What We Offer
- Part of a great team of professionals in an internationally consolidated company.
- Global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
- Flexible remuneration plan.
- 23 working days according to collective agreement + 3 extra days.
- Internal training plan.
- Additional incentives for employee referral programs, internal trainers, new business opportunities.
About MSX International
We value ideas, creativity, innovation, and autonomy. We take care of our team and the working environment, avoiding hierarchies and encouraging open communication. We motivate our employees to do their best and remain leaders in automotive consultancy. We cover various fields, including Warranty & Technical, Part & Services, Channel Management, Fleet & Mobility, and Customer Engagement.
MSX International is an equal opportunity employer, committed to diversity and inclusion, regardless of gender, race, disability, age, sexual orientation, religion, or belief.
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