Customer Service Representative with Dutch Language Skills

hace 5 días


Alcobendas, Madrid, España MSX International A tiempo completo

Customer Service Representative Role

MSX International is seeking a Customer Service Representative to join our team in Madrid. As a Customer Service Representative, you will be responsible for conducting follow-up calls with customers to assess their satisfaction after product or service interactions.

Key Responsibilities:

  • Conduct follow-up calls with customers to gauge their satisfaction and address any concerns.
  • Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
  • Maintain accurate records of follow-up activities and customer interactions.
  • Upsell additional services or products based on customer needs.
  • Promote positive relationships with clients and encourage referrals.

Requirements:

  • Excellent communication skills, both verbal and written.
  • Bilingual or native in Dutch.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Detail-oriented and organized.
  • Proficient in using customer relationship management software.

What We Offer:

  • Part of a great team of professionals in an internationally consolidated company.
  • Global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
  • Flexible remuneration plan.
  • Internal training plan.
  • Additional incentives for employee referral programs, internal trainers, and new business opportunities.

MSX International is an equal opportunity employer regardless of gender, race, disability, age, sexual orientation, religion, or belief, marital status, pregnancy, or maternity.



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