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Customer Service Representative with Dutch
hace 1 mes
Customer Service Role in Madrid - A Key Position for Success
At MSX International, we are committed to delivering exceptional customer experiences across the automotive sector. To achieve this goal, we are seeking an experienced and skilled Customer Service Representative with a strong focus on Dutch-speaking customers in Madrid.
As part of our team, you will play a crucial role in ensuring that our clients receive top-notch support and service. Your primary responsibility will be to conduct follow-up calls with customers to gauge their satisfaction levels after interacting with our products or services. You will also be responsible for addressing any concerns, questions, or issues raised by customers during these calls.
Additionally, you will work closely with cross-functional teams to ensure timely resolution of customer concerns and maintain accurate records of follow-up activities and customer interactions. Furthermore, you will have opportunities to upsell additional services or products based on customer needs and promote positive relationships with clients to encourage referrals.
We Are Looking for the Right Candidate
- You possess excellent communication skills, both verbal and written, with the ability to communicate effectively in English and Dutch.
- You are highly organized and detail-oriented, with the capacity to multitask and prioritize tasks efficiently.
- You have prior experience in customer service, sales, or related fields, with a proven track record of delivering exceptional results.
- You are proficient in using customer relationship management (CRM) software and other tools to manage customer interactions and data.
What Benefits Do We Offer?
- A competitive salary of approximately €25,000 per annum, depending on experience.
- An opportunity to work in a dynamic and fast-paced environment with a talented team of professionals.
- The chance to develop your skills and expertise in customer service, sales, and relationship management.
- A comprehensive benefits package, including flexible working arrangements, health insurance, and pension contributions.
- The possibility to progress to senior roles within the company, with opportunities for career advancement and professional growth.
If you are a motivated and experienced individual looking for a new challenge, we would love to hear from you. Please apply now, and let's discuss how you can contribute to our success.
