Customer Experience Expert for Complex B2B Environments
hace 1 mes
**Company Overview**
CommScope is a leading provider of communications technology solutions, empowering groundbreaking discoveries and innovative advancements in 5G, the Internet of Things, and gigabit speeds. Our global clients rely on us to deliver cutting-edge infrastructure, ensuring they stay ahead in today's fast-paced world.
Salary Information
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience and qualifications.
Job Description
As a Customer Experience Representative, you will play a pivotal role in shaping the customer experience at CommScope. You will be responsible for providing exceptional support to our Business Segments, serving as the primary point of contact for customer orders, and handling customer queries, order intake, and management within a complex B2B environment.
Required Skills and Qualifications
To succeed in this role, you must have previous experience in a data-driven environment within a matrix and multinational organization. Proficiency in English and Spanish is mandatory, with Microsoft tools, especially Excel knowledge, highly desirable. Experience in SAP, CRM, Salesforce, and proficiency in other EMEA languages are also valuable assets.
Benefits
At CommScope, we offer a dynamic work environment that fosters growth, innovation, and collaboration. As an equal opportunity employer, we strive to create an inclusive workplace where everyone can thrive. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for professional development.
Other Opportunities
If you are passionate about delivering exceptional customer experiences, driving process improvement projects, testing, and training, we encourage you to apply. Join our team of forward-thinking professionals who push the boundaries of communications technology and make a real impact in the world.
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