Customer Experience Representative With Multilingual Expertise
hace 1 semana
At Beliani, we believe in making happiness accessible to everyone. We offer an extensive range of home and garden furniture at competitive prices, operating across 17 European markets and continually expanding our reach.
We're driven by our motto, 'Delivering Happiness,' which guides every aspect of our daily work. This philosophy focuses on the happiness of our customers and the fulfillment of our employees.
Our vibrant team spirit is comprised of over 600 friendly and talented individuals who tackle new challenges together each day. If you thrive on continuous growth, embrace challenges, and seek a dynamic work environment, this opportunity can help shape the future of e-commerce with us.
Main Responsibilities
- Telephone and email support for individual clients speaking Spanish or Portuguese.
- Presenting Beliani products to clients.
- Managing the timely execution of orders and return shipments.
- Handling customer inquiries via phone, email, and chat.
- Reporting to the Country Team Leader.
- Fluency in Spanish or Portuguese (C1 level).
- Communicative English skills (B1 level).
- Strong written and verbal communication skills.
- Good cultural knowledge of a specific market.
- Proficiency in Microsoft Office and Google Cloud Suite.
- Ability to work both independently and as part of a team.
- Willingness to relocate to Szczecin, Poland.
- Work in an international environment within our Customer Service department.
- Pleasant atmosphere within a great team.
- Career opportunities for self-development.
- Training in all aspects of customer service.
- Discounts on furniture purchases.
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