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Job Summary
Thermo Fisher Scientific is seeking a highly motivated and driven individual to join our team as a Customer Service Representative. This is a unique opportunity to be part of a world-class organization dedicated to enabling our customers to make the world healthier, cleaner, and safer.
Key Responsibilities:
- Provide exceptional customer service and support to clients, ensuring their inquiries and issues are resolved in a timely and satisfactory manner.
- Collaborate with cross-functional teams to determine and implement flawless solutions for customers including tenders and projects.
- Maintain a high level of professionalism and represent the company's values in all customer interactions escalating when required.
- Actively seek out ways to enhance customer satisfaction and effectively implement necessary improvements.
- Compete with a sense of urgency to meet and exceed customer service goals.
Requirements:
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and the ability to think creatively and manage time effectively.
- Strict attention to detail and ability to multitask effectively.
- Ability to work independently and as part of a team.
About Us
At Thermo Fisher Scientific, we value diversity and inclusion. We are an equal opportunity employer and encourage applicants from all backgrounds to apply.
We also provide reasonable accommodations for individuals with disabilities during the application process.
We are committed to making a positive impact on the world through our work and are excited to have you join our team.
