Customer Support Specialist with Fluent Bulgarian

hace 5 días


Barcelona, Barcelona, España Bet365 A tiempo completo

At Bet365, we are looking for a Customer Support Specialist to join our European Customer Service team. This role is based in our office in Malta and requires flexible working hours, including weekends and public holidays.

We offer a complete relocation package, including 6 weeks of company-provided accommodation upon arrival and a reimbursed flight ticket of up to €285. Additionally, you will receive a monthly accommodation allowance of €800 paid out over the first six months and an extra €100 added to your monthly salary for flights to visit friends and family back home.

As a Customer Support Specialist, you will work within a dynamic and multicultural environment, dealing with various topics such as betting, payment, verification, and general account inquiries. You will provide support to our customer base via live chat, email, and phone, playing a central role in the customer's bet365 experience.

Key responsibilities include:

  • Responding to customer inquiries via live chat, email, and phone
  • Reviewing and escalating reviews from customers to superiors when required
  • Liaising with internal teams to resolve queries on payments, technical issues, verification, or betting queries

To succeed in this role, you should have:

  • Fluent knowledge of spoken and written Bulgarian
  • Good written and spoken English
  • Passion for delivering outstanding customer service
  • Ability to problem-solve and find resolutions
  • Willingness to work any five days from seven, including weekends

The estimated annual gross salary for this position is around €33,600. We also offer life & health insurance, gym membership, and additional pension savings. By joining our team, you will be part of a hybrid working model, working both from home and in a modern office with spectacular sea views.



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