Bulgarian Speaking Customer Service Representative
hace 3 semanas
As a Customer Account Advisor at Bet365, you will be part of the European Customer Service team helping customers worldwide from our office in Malta.
This position offers a full-time role with flexible working hours, requiring work on five days out of seven, including weekends and public holidays.
You will be trained by instructors to provide an excellent customer experience. The job comes with a complete relocation package, attractive salary, opportunities for advancement, generous bonus payments, and various benefits.
What We Offer:
- €33,600 annual gross salary
- Enhancement to the basic salary dependent on working days and hours
- Life & Health insurance
- Gym Membership
- Pension savings of 5% extra on your gross annual salary
- Hybrid Working Model
Relocation Package:
- 6 weeks of company-provided accommodation upon arrival
- Reimbursed flight ticket of up to €285
- Monthly accommodation allowance of €800 paid out the first six months
- €100 added to your monthly salary for the first six months for flights to visit your friends and family back home
In this role, you will work within our dynamic and multicultural work environment, dealing with different topics such as betting, payment, verification, and general account inquiries. You will respond to customer queries via live chat, email, and phone, playing a central role in the customer's bet365 experience.
Responsibilities:
- Providing support to our customer base via Live Chat and email
- Reviewing and escalating reviews from customers to your superiors when required
- Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification, or betting queries
Requirements:
- Fluent knowledge of spoken and written Bulgarian is essential
- Good written and spoken English is required
- Passion for delivering outstanding customer service
- Ability to problem-solve and find a resolution
- Willingness to work any five days from seven, including weekends
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