German Fluent Customer Experience Specialist Position

hace 2 días


Barcelona, Barcelona, España Bespoke Recruitment Limited A tiempo completo

Customer Experience Specialist Opportunity

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We are seeking a skilled Customer Experience Specialist to join our team at Bespoke Recruitment Limited. This role is an excellent opportunity for someone with fluent German language skills to utilize their communication, interpersonal, and client relationship management abilities in a dynamic customer experience environment.

About the Job

The successful candidate will be responsible for handling customer inquiries via phone, email, and social media, utilizing their German language proficiency to provide accurate and timely responses. Additionally, they will resolve known customer issues through the use of a knowledge base, product user guides, and other reference materials.

Key Responsibilities:

  • Answering customer queries and resolving issues via phone, email, and social media
  • Utilizing German language skills to communicate effectively with customers
  • Resolving known customer issues through the use of a knowledge base and product user guides

Requirements:

  • Fluent German + B2 in English
  • Strong communication, interpersonal, and client relationship management skills
  • Accuracy, research skills, and attention to detail
  • Good active listening and problem-solving abilities

Benefits:

  • Competitive salary: approximately 3600 BGN gross per month (based on the location and job requirements)
  • Comprehensive initial training and onboarding fully paid
  • Continuous training and upskilling programs
  • Professional Development and Career Navigation programs
  • Health and Wellbeing initiatives
  • Relocation support if needed (accommodation and travel expenses)
  • Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events, and more

This position offers a unique blend of challenges and opportunities for growth in a fast-paced customer experience environment. If you possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.



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