Customer Support Specialist With Fluent German

hace 3 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International
CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Vision and Values
At CPM International, we celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work.

About Our Client
Our client supports the benefits of healthy feet, providing effective and reliable solutions to keep feet healthy and pain-free. They believe everyone should be able to go wherever they want in comfort.

Our Culture
We're passionate about customer support, proactive in problem-solving, and committed to achieving targets. We work together as a team, contributing to personal and team targets while working on individual targets.

Job Responsibilities
As a customer support specialist, you'll work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner. You'll analyze customer problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media. You'll develop a sound understanding of the products and services offered by our client and act as a brand ambassador.

Requirements
To be successful in this role, you'll need a fluent level of German with exceptional grammar and spelling skills. You'll also require a high level of English (both written and spoken) and a genuine passion for delivering outstanding customer service. You'll need to be able to deal with sensitive calls with empathy, possess strong administrative skills with a keen eye for detail, and have a professional outlook and proactive approach to problem-solving.

Benefits
We offer a temporary contract with a 3-month probation period, with the possibility of extension. The contract is full-time (39 hours/week) until the end of December, with the possibility of part-time shifts after that. The salary is €18,000.00 gross per year, with a bonus of €400 gross if the contract is ended without sanctions. We also offer top performance incentives, 2 accrued days per month, 24 calendar holidays per year, paid bank holidays, and an extra day in lieu. You'll have the possibility of working from home (100% WFH possibility) and will receive 1 week of full-time training fully based in the office.



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