Multilingual Customer Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Bet365 A tiempo completo

Becoming a Customer Account Advisor at Bet365 is an exciting opportunity to join our European Customer Service team, supporting customers worldwide from our office in Malta.

This is a full-time role with flexible working hours, requiring work on five days out of seven, including weekends and public holidays. As a valued member of our team, you will receive comprehensive training to deliver exceptional customer experiences and benefit from a wide range of perks, including a relocation package, attractive salary, and opportunities for growth.

The Role:

  • Competitive salary: €33,600 annual gross salary
  • Enhancement to the basic salary dependent on working days and hours
  • Life & Health insurance
  • Gym Membership
  • Pension savings of 5% extra on your gross annual salary
  • Hybrid Working Model

Our Offer:

  1. Complete relocation package with 6 weeks of company-provided accommodation upon arrival
  2. Reimbursed flight ticket of up to €285
  3. Monthly accommodation allowance of €800 paid out the first six months
  4. €100 added to your monthly salary for the first six months for flights to visit your friends and family back home

Working within our diverse and dynamic environment, you will tackle various tasks, such as responding to customer queries, reviewing and escalating reviews, and liaising with internal teams. Your passion for delivering outstanding customer service and ability to problem-solve will make you a valuable asset to our team.

Key Requirements:

  1. Fluent knowledge of spoken and written Bulgarian is essential
  2. Good written and spoken English is required
  3. Passion for delivering outstanding customer service
  4. Ability to problem-solve and find a resolution
  5. Willingness to work any five days from seven, including weekends
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