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hace 3 semanas
As a valued member of the Bet365 European Customer Service team, you will be based in Malta and play a crucial role in delivering an exceptional customer experience. This position requires flexible working hours, with a shift system that includes five days out of seven, including weekends and public holidays. You will work both from home and in our modern office in Sliema, which boasts stunning sea views and easy access to outdoor activities.
This is a full-time position that offers opportunities for advancement, a competitive salary, generous bonus payments, and a wide range of benefits. Our complete relocation package includes 6 weeks of company-provided accommodation upon arrival, reimbursed flight tickets up to €285, and a monthly accommodation allowance of €800 paid out over the first six months. Additionally, you will receive €100 added to your monthly salary for flights to visit friends and family back home.
In this dynamic and multicultural work environment, you will handle various topics, including responding to betting, payment, verification, and general account inquiries via live chat, email, and phone. Your key responsibilities include:
- Providing support to our customer base via Live Chat and email
- Reviewing and escalating reviews from customers to your superiors when required
- Liaising with other internal teams to review queries from customers regarding several topics, including payments, technical issues, verification, or betting queries
To succeed in this role, you should possess:
- Fluent knowledge of spoken and written Bulgarian
- Good written and spoken English
- A passion for delivering outstanding customer service
- The ability to problem-solve and find a resolution
- The willingness to work any five days from seven, including weekends
Bet365 offers a comprehensive benefits package, including life & health insurance, gym membership, and pension savings. If you have what it takes, please submit your application in English today. By applying, you are agreeing to share your personal data in accordance with our Recruitment Privacy Policy available at: https://www.bet365careers.com/en/privacy-policy #J-18808-Ljbffr
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