Pan-European Customer Support Specialist

hace 2 días


Barcelona, Barcelona, España Brambles A tiempo completo

**Job Summary:**

We are seeking a highly skilled Pan-European Customer Support Specialist & Business Liaison to join our team. As a key member of our European Key Accounts (EKA) central team, you will provide back-office support to our most strategic customers across CHEP Europe.

**Key Responsibilities:**

  • Act as a business partner for the EKA customer management teams and central support functions, ensuring Master Data integrity and customer account health at European level.
  • Leverage technical expertise to protect revenue and cash, and ensure maximum customer satisfaction.
  • Provide reactive and proactive support to pan-European customer contacts on contract compliance, account maintenance-related, pricing, invoicing, or reporting queries.
  • Contribute to the integrity of EDI invoicing services and support team tasks, including process documentation, third-party customer invoice portals, contract storage, and customer sites maintenance.
  • Identify best practices and areas of potential improvement in terms of risk and compliance or operational efficiencies, applying standardisation, simplification, and automation where possible.

**Requirements:**

  • Minimum 3-5 years' experience in a pan-European organisation.
  • A minimum of 2 years experience in a customer support role.
  • Strong analytical background and ability to work autonomously and as part of a team.
  • Stakeholder management and project management skills.
  • Excellent technical, analytical, communication, and presentation skills.

**Benefits:**

As a Pan-European Customer Support Specialist & Business Liaison, you will enjoy a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits.

**What We Offer:**

Brambles is a leading supply chain solutions company, and we offer a dynamic and supportive work environment, with opportunities for growth and development.



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