Pan-European Customer Support Specialist
hace 2 días
**Job Summary:**
We are seeking a highly skilled Pan-European Customer Support Specialist & Business Liaison to join our team. As a key member of our European Key Accounts (EKA) central team, you will provide back-office support to our most strategic customers across CHEP Europe.
**Key Responsibilities:**
- Act as a business partner for the EKA customer management teams and central support functions, ensuring Master Data integrity and customer account health at European level.
- Leverage technical expertise to protect revenue and cash, and ensure maximum customer satisfaction.
- Provide reactive and proactive support to pan-European customer contacts on contract compliance, account maintenance-related, pricing, invoicing, or reporting queries.
- Contribute to the integrity of EDI invoicing services and support team tasks, including process documentation, third-party customer invoice portals, contract storage, and customer sites maintenance.
- Identify best practices and areas of potential improvement in terms of risk and compliance or operational efficiencies, applying standardisation, simplification, and automation where possible.
**Requirements:**
- Minimum 3-5 years' experience in a pan-European organisation.
- A minimum of 2 years experience in a customer support role.
- Strong analytical background and ability to work autonomously and as part of a team.
- Stakeholder management and project management skills.
- Excellent technical, analytical, communication, and presentation skills.
**Benefits:**
As a Pan-European Customer Support Specialist & Business Liaison, you will enjoy a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits.
**What We Offer:**
Brambles is a leading supply chain solutions company, and we offer a dynamic and supportive work environment, with opportunities for growth and development.
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