Mobility Support Specialist

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

About Us

CPM International is a global leader in customer service, sales, and technical support solutions for clients worldwide. We believe in creating an open workplace that celebrates diversity in all forms.

Job Overview

We are seeking a skilled Mobility Support Specialist to join our dynamic team in Barcelona, Spain. This full-time position involves handling customer inquiries via phone and email while providing exceptional support to our drivers and passengers.

Main Responsibilities

  • Ensure seamless daily operations of our services by effectively managing customer contacts
  • Prioritize customer satisfaction through proactive communication and issue resolution
  • Support our drivers and passengers with timely responses to their queries and concerns
  • Foster a positive customer experience by resolving issues efficiently and satisfactorily

Requirements

To be successful in this role, you will need:

  • Fluent level of both written & spoken German
  • Able to communicate clearly and effectively in written and spoken English
  • Experience in the customer service industry, preferably in a Contact Centre environment
  • Patience and empathy when supporting a paratransit service
  • Autonomy and fast learning ability to provide effective support and be proactive
  • Solution-oriented approach to provide the correct and best outcome for the customer
  • Passion for giving a great customer experience and ability to connect with customers, build rapport, and show empathy
  • Well-organized and able to prioritize workload under pressure

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of 21,000€ gross per year (approximately 1,750€ net per month)
  • Full-time contract (39 hours/week) with rotating shifts Monday-Sunday
  • Rotative weekends, with two weekends off guaranteed per month
  • Hybrid working model allowing flexibility and work-life balance
  • Fully paid training for optimal job preparation (2 weeks duration)
  • 24 holiday days per year on a full-time basis
  • Ongoing training and development opportunities
  • Employee Assistance Program for confidential guidance and support
  • Access to exclusive employee benefits and rewards
  • Option to sign up for discounted private health insurance
  • Referral program with bonus incentives
  • Access to specialized LinkedIn training courses

Location

This role is based in Barcelona, Spain, offering a unique blend of Mediterranean culture and professional growth opportunities.



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