EV Charging Support Specialist
hace 5 días
About Monta: We are a pioneering EV platform, dedicated to making electric vehicle charging simple, accessible, and reliable for everyone. Our proactive technology connects the dots in the entire EV charging industry, serving drivers, companies, cities, and the electricity grid.
Job Overview: As an EV Charging Support Specialist, you will be a key element in shaping the culture, foundation, and future of our Support Team. You will be responsible for providing top-notch support via multiple communication channels, including email, live chat, and phone. Your primary goal is to ensure that our customers receive an awesome experience when they contact us.
Main Responsibilities:
- Provide exceptional support to customers via various communication channels
- Engage with potential customers to answer queries about Monta products and services
- Troubleshoot technical issues reported by customers, ensuring positive customer experiences
- Guide customers in setting up their charging stations, providing clear and straightforward instructions
- Work collaboratively with other teams to ensure customer satisfaction, including reporting product bugs or shortcomings
- Create knowledge base articles and update internal documentation to support customer experience
Your Key Outcomes:
We value your contributions and want to measure the tangible outcomes and improvements you set in motion. This includes increasing your professional growth and satisfaction with us.
What We Offer:
- A competitive salary (€45,000 - €55,000 per annum)
- An opportunity to work on a shift-based schedule from Monday to Sunday, between 07:00-19:00
- A collaborative and dynamic work environment
- The chance to shape the future of sustainable mobility
Requirements:
- You must be fluent in English and Dutch
- Bonus points if you speak other languages
Why Work at Monta: We recently closed a huge Series B round, totaling €80M, and we're well on our way to revolutionizing the global EV charging experience. Join us in shaping the future of sustainable mobility and making a real impact.
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