Global EV Charging Infrastructure Specialist
hace 5 días
Engineeringuk sits at the heart of delivering exceptional customer experiences. We take care of everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep.
We have more than thousand Fulfillment Centres, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.
Working in Engineeringuk is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity.
Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Engineeringuk is known for around the world.
Engineeringuk is committed to building a sustainable future for our customers, local communities, and the planet. Under The Climate Pledge we committed to be net-zero carbon across our business by 2040, 10 years ahead of the Paris Agreement. To get there, we need exceptionally talented, bright, and driven people that are dedicated to making a meaningful impact on the sustainability of our products and supply chain.
Engineeringuk is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint. Our state-of-the-art EV charging infrastructure continues to grow and span the globe, providing reliable and accessible charging solutions to drivers around our transportation network.
As an Electric Vehicle Charger Escalation Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers. You will be part of a 24/7 team responsible for remote coordination and escalation of maintenance and technical issues to ensure minimal downtime and optimal performance of our charging network.
- Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
- Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
- Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
- Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
- Analyze data to proactively identify potential problems and performance trends.
Salary: £60,000 per annum based on experience
Benefits: Comprehensive health insurance, pension scheme, and paid time off.
About Engineeringuk: Engineeringuk is a leading provider of sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint. We are committed to building a sustainable future for our customers, local communities, and the planet.
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