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Global Renewal Solutions Specialist

hace 1 mes

Barcelona, Barcelona, España SAP A tiempo completo

About the Opportunity

SAP is seeking an experienced Renewals Specialist to join our team. This role plays a pivotal part in ensuring the ongoing satisfaction and retention of our existing customer base.

Key Responsibilities

  • Client Relationship Management:
    • Develop strong, positive relationships with assigned clients to understand their needs, challenges, and goals.
    • Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.
  • Renewal Process Management:
    • Provide end-to-end renewal execution support.
    • Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
    • Coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns.
    • Collaborate with internal teams to ensure a seamless renewal process for clients.
    • Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.
    • Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.
  • Renewal Forecasting and Reporting:
    • Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
    • Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.
  • Special & Strategic Projects:
    • In addition to traditional renewal process, there will be the opportunity to managed workstreams and initiatives which depend upon renewal process for success.

Qualifications

Requirements

  • Critical thinker.
  • Problem solver.
  • Ability to work under pressure.
  • Excellent time management.
  • Task driven.
  • Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
  • Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
  • Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
  • Proficiency in Microsoft Office Suite.
  • Demonstrated ability to work collaboratively in a cross-functional team environment.
  • A passion for customer satisfaction and a commitment to delivering exceptional service.

Benefits

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our employees enjoy a comprehensive compensation package that includes competitive salaries, bonuses, stock awards, and benefits programs that provide peace of mind and financial security. Additionally, we offer opportunities for growth and advancement within the company, as well as a range of employee perks and discounts. With over $30 billion in annual revenue and more than 400,000 customers worldwide, SAP offers a stable and rewarding career path for those who want to make a difference.

About Us

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.