Renewal Operations Specialist

hace 4 días


Barcelona, Barcelona, España Sap Se A tiempo completo
Job Description

Sap Se is seeking a highly skilled Renewal Operations Specialist to join their team. As a key member of the sales operations team, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.

About the Role

This is a challenging and rewarding opportunity for an individual who is passionate about delivering exceptional customer service and driving business growth. You will be responsible for managing the renewal process for clients, ensuring seamless execution and timely communication.

Key Responsibilities
  • Develop strong relationships with assigned clients to understand their needs and challenges.
  • Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of Sap Se.
  • Provide end-to-end renewal execution support, maintaining knowledge of commercial negotiation and renewal execution processes.
  • Collaborate with internal teams to ensure a seamless renewal process for clients.
  • Negotiate terms, pricing, and contract terms with clients to reach mutually beneficial agreements.
  • Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.
Requirements
  • Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
  • Strong negotiation and communication skills, with the ability to articulate value propositions effectively.
  • Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.
  • Proficiency in Microsoft Office Suite.
  • Demonstrated ability to work collaboratively in a cross-functional team environment.
Benefits

Sap Se offers a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience. If you are a motivated and results-driven professional looking for a challenging and rewarding opportunity, please submit your application.



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