Renewal Specialist

hace 1 semana


Barcelona, Barcelona, España SAP A tiempo completo
About the Role

We are seeking an experienced Renewal Specialist to join our team, responsible for ensuring the ongoing satisfaction and retention of our existing customer base.

As a key member of our team, you will serve as the primary point of contact for clients nearing the expiration of their current contracts or subscriptions, guiding them through the renewal process with a focus on exceptional service and support.

Your expertise will be instrumental in developing strong relationships with assigned clients, understanding their needs, challenges, and goals, and proactively engaging with them before contract expiration to discuss renewal options and demonstrate the value of SAP.

In this role, you will provide end-to-end renewal execution support, maintaining knowledge of commercial negotiation, renewal execution, and support on transactional steps related to renewals and replacements.

You will coordinate renewal activities, including timely communication with clients, sending renewal quotes, and addressing any questions or concerns. Collaborating with internal teams, you will ensure a seamless renewal process for clients, negotiating terms, pricing, and contract terms with clients to reach mutually beneficial agreements.

A critical thinker with problem-solving skills, you will maintain accurate records of client interactions, renewal statuses, and forecasted revenue. Providing renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date, your analytical mind will help drive business growth and success.

With a passion for customer satisfaction and a commitment to delivering exceptional service, you will thrive in a fast-paced environment, working collaboratively in a cross-functional team environment. As a skilled communicator, you will articulate value propositions effectively, negotiate terms and pricing, and build lasting relationships with clients.

About You
  • Critical thinker and problem solver with excellent analytical skills.
  • Strong communication and negotiation skills, with the ability to articulate value propositions effectively.
  • Ability to work under pressure, managing multiple priorities and deadlines.
  • Proven experience in customer-facing roles, such as Customer Success, Account Management, or Sales.
  • Excellent organizational skills, with a keen attention to detail.
  • Proficiency in Microsoft Office Suite.
What We Offer

We offer a competitive salary of $85,000 per year, plus benefits, including health insurance, retirement plans, and paid time off. Our company culture is focused on collaboration, innovation, and employee development, with opportunities for professional growth and advancement.

Our team is committed to diversity, equity, and inclusion, striving to create a workplace where everyone feels valued and empowered to contribute. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.



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