Global Customer Support Specialist

hace 2 días

Barcelona, Barcelona, España Cpm International A tiempo completo

About Lenovo
Lenovo is a global technology leader advancing the future with innovative PCs, smart devices, and cloud solutions. We are an inclusive, forward-thinking team that values diverse perspectives, champions bold ideas, and empowers each team member to make a meaningful impact worldwide.

Job Overview

We are looking for a talented Global Customer Support Specialist to join our team in Slovakia. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences and resolving complex customer issues promptly and professionally.

Key Responsibilities:

  • Support Customers: Handle incoming cases from VIP customers primarily through email and in some situations making outbound calls may also be necessary.
  • Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution and work with your teammates to crack tricky cases.
  • Be Empathetic: Connect with customers from all backgrounds ensuring everyone feels heard and valued.
  • Reliability: Ability to work within set deadlines and comply with SLAs and get in touch with customers over the phone from time to time.
  • Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.
  • Be a Brand Ambassador: Be a Lenovo expert sharing knowledge about our awesome products and reflecting Lenovo's commitment to innovation and inclusivity.

Requirements:

  • Fluent Dutch Language: You're confident communicating in Dutch language both written and spoken.
  • English Communication: You'll be working with an international team so you need to be comfortable in English too.
  • Great Communication Skills: with a focus on customer interactions.
  • Custoemr-First Mindset: You love helping people and solving problems whether it's over the phone or by email.
  • Skilled at managing complex situations: that involve multiple teams to keep customers satisfied.
  • Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
  • Organised & Motivated: Even when things get busy you stay organised and keep delivering quality service.
  • Ability to stay calm: and handle high-pressure situations especially with sensitive cases like social media executive escalations and legal cases.

Benefits:

  • Starting date: ASAP
  • Contract Type: Permanent
  • Working schedule: Full-Time (40 hours per week) 5 days per week
  • Working hours: Monday - Friday from 9 am to 6 pm
  • Salary: Highly competitive base salary of €21,000 per annum
  • Additional benefits:
    • 6,23€/day meal voucher (124 €/month)
    • Commuting allowance of €50 per month (€600 per annum)
    • Monthly incentives based on performance up to €175
    • Relocation Package or Sign-On Bonus: €600
    • Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences
    • Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
    • Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based)
    • Extra Perks:
      • Chill-Out Zone: Take a break with table soccer table tennis or even a gaming console
      • Multisport Card: Stay active with access to various sports facilities
      • Employee Assistance Program: Free confidential support on personal or work-related issues
      • Office Snacks & Drinks: Free hot/cold drinks plus snacks or fruits to keep you going
      • Referral Bonus: Refer a friend and get a bonus
      • Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
      • Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued

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