Senior Polish-speaking Sales Team Manager with Customer Service Expertise
hace 5 días
We are seeking a highly experienced Senior Polish-speaking Sales Team Manager to join our client's teams in Gdansk, Poland. This role offers a unique opportunity to work with top brands in the market and drive B2B sales operations.
About the Role:This is a challenging and rewarding position that requires a vibrant personality to successfully lead and coach a team. As a Sales Team Manager, you will be responsible for overseeing the performance of sales advisors, managing absenteeism and attrition, and implementing processes to improve client satisfaction scores.
Key Responsibilities:- Lead and motivate a team of sales advisors to achieve their sales goals
- Manage absenteeism and attrition among team members
- Review and monitor work performance of sales advisors
- Coach and develop sales advisors to enhance their skills and knowledge
- Implement and improve processes to enhance client satisfaction scores
To be successful in this role, you will need to have:
- Native/fluency in Polish (both verbal and written)
- A good command of English
- At least 1 year of experience in sales operations/team leading, ideally in a B2B environment
- Rev Ops mindset
- At least 3 years of professional experience in a BPO/contact centre environment
In return for your expertise and dedication, we offer:
- An attractive remuneration package
- Private medical healthcare
- Ongoing professional development opportunities
- Relocation support, if required
- Dedicated and motivated team
$45,000 - $55,000 per annum, depending on experience.
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