Senior Polish-speaking Sales Team Manager with Customer Service Expertise

hace 5 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
Job Description:

We are seeking a highly experienced Senior Polish-speaking Sales Team Manager to join our client's teams in Gdansk, Poland. This role offers a unique opportunity to work with top brands in the market and drive B2B sales operations.

About the Role:

This is a challenging and rewarding position that requires a vibrant personality to successfully lead and coach a team. As a Sales Team Manager, you will be responsible for overseeing the performance of sales advisors, managing absenteeism and attrition, and implementing processes to improve client satisfaction scores.

Key Responsibilities:
  • Lead and motivate a team of sales advisors to achieve their sales goals
  • Manage absenteeism and attrition among team members
  • Review and monitor work performance of sales advisors
  • Coach and develop sales advisors to enhance their skills and knowledge
  • Implement and improve processes to enhance client satisfaction scores
Requirements:

To be successful in this role, you will need to have:

  • Native/fluency in Polish (both verbal and written)
  • A good command of English
  • At least 1 year of experience in sales operations/team leading, ideally in a B2B environment
  • Rev Ops mindset
  • At least 3 years of professional experience in a BPO/contact centre environment
What We Offer:

In return for your expertise and dedication, we offer:

  • An attractive remuneration package
  • Private medical healthcare
  • Ongoing professional development opportunities
  • Relocation support, if required
  • Dedicated and motivated team
Estimated Salary:

$45,000 - $55,000 per annum, depending on experience.



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