Automotive Service Coordinator

hace 4 semanas


Madrid, Madrid, España Eco Plus Solutions Ab A tiempo completo
Service Coordinator Role in Ghent, Belgium

Eco Plus Solutions Ab is a leading player in the automobile industry, committed to quality, innovation, and customer satisfaction. We are currently seeking an experienced Service Coordinator to join our team in Ghent, Belgium, with a hybrid work model offering flexibility and work-life balance.

About the Role

We are looking for a skilled professional who can act as the primary point of contact for customers from German- and Polish-speaking regions, handling service inquiries, requests, and complaints efficiently. As a Service Coordinator, you will coordinate service appointments, repairs, and maintenance schedules between customers and dealerships, ensuring timely communication between all parties.

Main Responsibilities
  • Manage service workflow, ensuring all service requests are logged, tracked, and resolved promptly.
  • Provide regular updates to customers regarding the status of their service requests.
  • Proactively follow up with customers to ensure satisfaction with services provided.
  • Resolve customer concerns by liaising with internal teams and escalating issues when necessary.
  • Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
Requirements

To be successful in this role, you will need:

  • Fluency in German and Polish (both written and verbal).
  • Previous experience in customer service, service coordination, or a similar role.
  • Strong communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively.
Estimated Salary Range

€45,000 - €55,000 per year, depending on experience.



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