Automotive Service Coordinator
hace 4 semanas
Eco Plus Solutions Ab is a leading player in the automobile industry, committed to quality, innovation, and customer satisfaction. We are currently seeking an experienced Service Coordinator to join our team in Ghent, Belgium, with a hybrid work model offering flexibility and work-life balance.
About the RoleWe are looking for a skilled professional who can act as the primary point of contact for customers from German- and Polish-speaking regions, handling service inquiries, requests, and complaints efficiently. As a Service Coordinator, you will coordinate service appointments, repairs, and maintenance schedules between customers and dealerships, ensuring timely communication between all parties.
Main Responsibilities- Manage service workflow, ensuring all service requests are logged, tracked, and resolved promptly.
- Provide regular updates to customers regarding the status of their service requests.
- Proactively follow up with customers to ensure satisfaction with services provided.
- Resolve customer concerns by liaising with internal teams and escalating issues when necessary.
- Maintain accurate records of customer interactions, services performed, and follow-up actions in our CRM system.
To be successful in this role, you will need:
- Fluency in German and Polish (both written and verbal).
- Previous experience in customer service, service coordination, or a similar role.
- Strong communication and interpersonal skills, with the ability to manage customer relationships and resolve issues effectively.
€45,000 - €55,000 per year, depending on experience.
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Madrid, Madrid, España Eco Plus Solutions A tiempo completoWe are seeking an experienced Automotive Service Coordinator to join our team in Ghent, Belgium. The ideal candidate will have excellent communication skills and fluency in German and Polish. As a key member of our service coordination team, you will be responsible for ensuring seamless customer interactions across multiple European markets.
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