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About Exoticca
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones is at the core of our brand equity. We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
About the Role
As a Sales Agent of the Exoticca team, you will be responsible for providing exceptional service to our members and customers. With a great perspective on our operations, managing the different countries we operate in, and providing a 24/7 service, your role consists in becoming one of our top travel agents within our Sales department.
Key Responsibilities
- Handle requests from customers who have expressed interest in Exoticca products, identify their needs, make recommendations, and review the benefits of an Exoticca experience.
- Apply best practices to identify consumers' budget, timeline, and decision-making processes with a high-end delivery.
- Deal with occurring requests, complaints, reviews, or refunds.
- Demonstrate strong knowledge of our products and packages.
- Maintain operation integrity by following policies and procedures.
- Maintain individual goals and achieve company targets.
Requirements
- Previous sales experience and a proven track record of success.
- Ability to interact, communicate, and negotiate effectively.
- A can-do spirit: you are coachable, highly motivated, and driven to succeed.
- High flexibility and schedule adaptation: you can work polyvalent schedules, including evenings, weekends, and holidays.
- Fluency in French; we have a special interest in multilingual talents, mainly in the markets we operate: English, France, Spain, Mexico, UK, US, CA, etc.
Benefits
- Competitive compensation package.
- Highly ambitious commissioning plan.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: Offices in Barcelona city.
- Travel packages at reduced prices.
- Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
- Referral bonus, if you bring people as talented as you.
