Customer Service Ambassador
hace 4 días
At The Hoxton, Poblenou, we're looking for a dynamic and customer-focused individual to join our front office team. This role offers an exciting opportunity to develop your skills in hospitality and work with a passionate team that's dedicated to creating unforgettable experiences for our guests.
About the RoleThis is a fantastic chance to gain hands-on experience in a fast-paced hotel environment, working closely with our Front Office Manager and other teams to deliver exceptional service. As a key member of our front desk team, you'll be responsible for providing warm welcomes, checking-in guests, and ensuring their stays are nothing short of perfect.
As a Customer Service Ambassador, you'll be the first point of contact for many of our guests, so it's essential that you're approachable, friendly, and able to provide personalized recommendations on everything from local attractions to the best restaurants in the area.
About YouWe're looking for someone who shares our passion for delivering outstanding customer service and has a keen eye for detail. If you're a natural people person who enjoys working in a busy environment, this could be the perfect opportunity for you.
You'll need to be fluent in both English and Spanish, as well as having excellent communication and problem-solving skills. A background in hospitality or tourism would be a definite advantage, but not essential – we're happy to train the right candidate.
What We OfferAs a valued member of our team, you can expect a competitive salary of €18,000 per year (gross), plus a range of benefits that include:
- A generous internship allowance of €500 gross per month
- Free meals during your shift
- The chance to enjoy a free night at The Hoxton and a meal for two when you first start with us
- Ongoing training and development opportunities to help you grow and succeed in your role
- Time off to volunteer with one of our partner charities
- An annual diversity and inclusion calendar of events
- Regular team get-togethers and social events
We're proud to offer a supportive and inclusive work environment where everyone feels welcome and valued. If you're a motivated and enthusiastic individual who's passionate about delivering exceptional customer service, we'd love to hear from you
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