Customer Service Ambassador

hace 5 días


Barcelona, Barcelona, España Ennismore A tiempo completo

Company Overview

SLS Barcelona is a five-star urban resort of extraordinary experiences, bringing a new variety of seaside glamour, indulgence and excellence to the waterfront district. The resort features a playful ambiance, VIP treatment, and theatrical experiences that meet idyllic views to set a lavish stage for the extraordinary to unfold.

The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

Salary

We offer a competitive salary package, estimated at €30,000 per year, taking into account the cost of living in Barcelona.

Job Description

As a Customer Service Ambassador, you will provide telephone customer service support for all calls received while maintaining the core experience guidelines at the property. Responsible for the efficient service to all guests and for ensuring that standards and guest requirements are met at all times.

You will be responsible for ensuring that all guests receive a seamless and expedited experience. This includes assisting Front Desk and Accounting department in locating and verifying phone charges for guests, keeping updated contact information on employees in other departments, referring guests' complaints to appropriate departments, and knowing the responsibilities of other departments to be able to determine the appropriate department to forward all calls.

You will also provide information and demonstrate knowledge of all hotel facilities and services, accept and deliver all messages promptly and accurately, and provide a personal service to all the guests, fully aware and following the hotel standards and procedures.

Required Skills and Qualifications

To be successful in this role, you should have:

* At least +1 year experience in hospitality within hotels with a similar position.

* Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.

* Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook.

* Ability to multitask, work in a fast-paced environment and have a high level attention to detail.

* Excellent verbal and written communication skills.

* Fluency in Spanish and English. Additional languages will be highly valuable.

Benefits

In addition to a competitive salary package, you will also enjoy excellent discounts across the entire Ennismore family of brands.

Others

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint-venture with Accor, formed in 2021.



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